TERMS OF SERVICE

INTRODUCTION AND ACCEPTANCE OF TERMS

These Terms of Service ("Terms") govern your access to and use of snowLEX, an advanced AI-powered legal research and preparatory software tool and SaaS platform (the "Service"), operated and provided by snowLEX Oy, a limited liability company incorporated under the laws of Finland ("Company", "we", "us", or "our").

These Terms constitute a legally binding agreement between you—whether acting as an individual consumer for personal purposes or as a professional entity for commercial purposes ("User", "you”) —and the Company. By registering an account, purchasing tokens, or otherwise accessing or using the Service, you expressly acknowledge that you have read, understood, and agree to be bound by these Terms, along with our Privacy Policy and Acceptable Use Policy (AUP).

If you are entering into these Terms on behalf of a law firm, company, or other legal entity, you represent and warrant that you possess the full legal authority to bind such entity to these Terms. In such cases, the terms "User" and "you" shall refer to that specific legal entity.

STATUTORY INFORMATION & LEGAL NOTICE

Pursuant to Section 7 of the Finnish Act on the Provision of Information Society Services (458/2002), Chapter 6, Section 9 of the Finnish Consumer Protection Act (38/1978), and Articles 11 and 12 of the EU Digital Services Act (Regulation (EU) 2022/2065, "DSA"), the following statutory information is provided regarding the Company:

• Service Provider: snowLEX Oy
• Business ID (Y-tunnus): 3304711-2
• VAT Registration Number: FI33047112
• Registered Office: c/o Maria 01, Lapinlahdenkatu 16, 00180 Helsinki, Finland
• Single Point of Contact for Authorities (DSA Art. 11): legal@snowlex.fi

The official languages of communication for regulatory authorities are English and Finnish.

• Single Point of Contact for Users (DSA Art. 12): support@snowlex.fi and +358451469073.

In compliance with the DSA, we ensure that communication via this point of contact enables direct and rapid communication and does not rely solely on automated tools.

NATURE OF SERVICE & AI TRANSPARENCY

snowLEX utilizes a Retrieval-Augmented Generation (RAG) artificial intelligence architecture to assist with legal research and document analysis.

AI Transparency (EU AI Act Art. 50 Compliance):

Pursuant to Article 50 of the EU Artificial Intelligence Act (Regulation (EU) 2024/1689), you are expressly informed that you are interacting with an AI system. All analytical outputs, summaries, and responses provided by the Service are artificially generated and technically marked in a machine-readable format to ensure transparency and traceability.

No Legal Advice & Lack of Legal Personality:

snowLEX is a preparatory and advisory software tool. It is not a licensed attorney and does not possess legal personality; therefore, it cannot bear professional or legal responsibility. The use of the Service does not create an attorney-client relationship. The outputs are for informational and preparatory purposes only and must never be construed as binding legal advice. Individual consumers (B2C) are strongly advised to consult a qualified, licensed attorney for definitive legal counsel.

Professional Duty, Human Verification & Assumption of Liability:

Generative AI models operate probabilistically and may produce factually inaccurate, illogical, or fabricated information (commonly referred to as "hallucinations" or fictitious case law). All users must independently verify the Service's outputs.

In accordance with the guidelines of the Council of Bars and Law Societies of Europe (CCBE), professional users (B2B) retain the absolute, non-delegable professional obligation to independently verify, critically evaluate, and contest the Service’s outputs before relying on them in any legal, administrative, or judicial capacity.

By registering for a professional package, you explicitly represent and warrant that you are accessing the Service strictly in a commercial or professional capacity. Regardless of your formal professional title or regulatory licensing status, you expressly agree to be held to the standard of care of a prudent legal professional. You acknowledge that while using snowLEX, you remain entirely and solely liable for the independent verification of all outputs and for any subsequent advice, representation, or decisions provided to your clients or your organization based on the Service.

ACCOUNT SECURITY AND AUTHORIZATION

Account Creation, Accuracy and Eligibility:

To access the Service, you must register for an Account by providing accurate, current, and complete information. You agree to promptly update your Account information to ensure it remains accurate at all times. You must be at least 18 years of age to create an Account and use the Service. If you register on behalf of a legal entity or as a legal professional (B2B), you represent that you have the authority to create the Account, to provide valid professional credentials (such as law license details) when requested, and to designate authorized individuals to use the Service under that entity's Account.

Credential Security & Liability Restrictions:

You are strictly responsible for maintaining the confidentiality and security of your Account credentials. You may not share, transfer, or disclose your credentials to any unauthorized third party. Any action, query, or transaction executed through your Account will be deemed conclusively authorized by you and legally binding, unless you have promptly notified us of a compromise or unauthorized access.

For professional and corporate users (B2B), the Company shall not be liable for any loss, damage, or data breach arising from your failure to safeguard your Account credentials.

For individual consumers (B2C), liability for unauthorized use applies primarily in cases where you have acted fraudulently, intentionally, or with gross negligence in failing to safeguard your credentials, or if you have failed to notify us of a breach without undue delay, in accordance with the Finnish Consumer Protection Act.

Unauthorized Access and Suspension:

You must notify us immediately at support@snowlex.fi upon discovering or reasonably suspecting any loss, theft, or unauthorized use of your credentials. The Company reserves the right to temporarily suspend, restrict, or lock your Account without prior notice if we reasonably suspect that your credentials have been compromised or that the Account is being subjected to unauthorized or fraudulent use. Pursuant to Article 17 of the EU Digital Services Act (DSA), if we suspend or restrict your Account, we will provide you with a clear and specific Statement of Reasons for our decision, alongside information on the available possibilities for redress (including access to our internal complaint-handling system), unless such notification is strictly prohibited by applicable law or law enforcement authorities.

SUBSCRIPTION, TOKEN MODEL, AND PRICING

The Service operates on a hybrid pricing structure consisting of a base subscription and a prepaid token system ("Pay-as-you-need") for computational tasks.

Pricing Transparency:

All applicable fees, including Value Added Tax (VAT) and any other statutory charges, are clearly displayed in the User interface prior to the conclusion of any transaction. The Company complies strictly with Chapter 2 and Chapter 6 of the Finnish Consumer Protection Act (38/1978) regarding transparent pricing.

Token Consumption & "No Dark Patterns":

To ensure predictability, one (1) standard query submitted to the system consumes exactly one (1) token. The Company prohibits opaque billing mechanisms or "dark patterns" that deplete User balances without transparent notification.

Expiration of Tokens:

Purchased token bundles are valid for a period of twelve (12) months from the exact date of purchase. Any tokens remaining unused at the expiration of this 12-month period will automatically expire, be permanently removed from your account balance, and, subject to mandatory consumer protection laws (including statutory withdrawal rights), are non-refundable and non-transferable.

Modification of Subscription Fees:

For ongoing subscriptions, the Company reserves the right to unilaterally modify its pricing based on valid reasons. We will notify you of any such price increases at least one (1) month in advance. In accordance with the Finnish Consumer Protection Act, if the Company exercises its right to increase prices due to changes in taxes, customs duties, or other public charges, the terms dictate that the price will correspondingly be reduced if such applicable charges decrease. If you do not accept the new pricing, you have the right to terminate your subscription before the changes take effect.

Late Payments and Suspension:

Failure to pay applicable subscription fees or negative token balances may result in the suspension or restriction of your access to the Service. For professional and corporate users (B2B), such suspension may be implemented immediately. For individual consumers (B2C), the Service will only be suspended if the payment remains outstanding after a payment reminder has been issued and a reasonable notice period has elapsed. The Company reserves the right to charge late payment interest in accordance with the Finnish Interest Act (Korkolaki 633/1982) on any overdue amounts.

CONSUMER RIGHTS & WITHDRAWAL (B2C USERS ONLY)

If you are an individual consumer residing in the European Economic Area (EEA), you are protected by statutory rights under the Finnish Consumer Protection Act (38/1978) and relevant EU Consumer Rights Directives.

Performance of Digital Services During the Withdrawal Period:

The Service provided by snowLEX constitutes the supply of digital services. By law, you generally have a 14-day right to withdraw from a distance contract from the date of conclusion of the contract without giving any reason. By expressly requesting and consenting to the commencement of the Service during this 14-day withdrawal period, you acknowledge the following statutory conditions:

• 1. Partial Performance (Token Packages/Subscriptions): If you exercise your right of withdrawal after you have initiated the Service but before it is fully performed, you remain liable to pay the Company a proportionate amount (pro-rata) for the computational tokens consumed or services rendered up to the moment you communicated your withdrawal.
  2. Complete Expiration of Right (Single-Use/Fully Performed): You will irrevocably lose your 14-day statutory right of withdrawal entirely once a specific service or one-off computational task has been fully performed by the Company with your prior express consent.

Refunds for Withdrawn Services:

If you exercise your right of withdrawal within fourteen (14) days:

• Unused Services: If you have not yet initiated the Service (i.e., no tokens have been consumed), you are eligible for a full refund.
• Partially Used Services: If you have consumed tokens, we will refund the total amount paid minus the proportionate value of the tokens already utilized. Refunds will be processed using the same payment method used for the initial transaction, without undue delay and no later than 14 days from the day we receive your withdrawal notice.

Exercising the Right of Withdrawal:

To exercise your right of withdrawal within the 14-day cooling-off period, you must inform us of your decision by an unequivocal statement. You may submit your request by:

• Utilizing the designated "Withdrawal" function/button provided within your account dashboard (upon which we will immediately communicate an acknowledgement of receipt to you on a durable medium, such as email).
• Contacting our customer support electronically at support@snowlex.fi. You may also optionally use the EU standard model withdrawal form, although it is not obligatory.

Statutory Guarantee of Conformity & Inherent Technical Characteristics:

The waiver of the right of withdrawal does not affect your statutory rights regarding defective digital content. Under Chapter 5a of the Finnish Consumer Protection Act, the Company holds a legal liability for any lack of conformity in the digital content and services provided.

However, pursuant to Chapter 5a, Section 11(2) of the Finnish Consumer Protection Act, you are expressly informed and separately accept that due to the probabilistic nature of generative AI, the Service may occasionally produce factually inaccurate or illogical outputs ("hallucinations"). To the fullest extent permitted by applicable consumer protection law, you expressly agree that such inherent technological characteristics do not constitute a "lack of conformity" or a defect in the digital service, provided the Service otherwise functions in accordance with its objective technical specifications as a preparatory research tool.

ACCEPTABLE USE POLICY & CONTENT MODERATION

Pursuant to Article 14 of the Digital Services Act (Regulation (EU) 2022/2065, "DSA"), we maintain strict, transparent rules regarding the information you provide, how we moderate it, and the algorithmic tools we deploy.

Hard Constraints:

You are strictly prohibited from using snowLEX to:

• Generate false information, fabricated evidence, or deceptive documents intended for courts or official authorities.
• Plan, facilitate, or conceal criminal, illicit, or fraudulent activities.
• Attempt to bypass, "jailbreak," or manipulate the system's automated guardrails, APIs, or Human-in-the-Loop (HITL) mechanisms.
• Violate the professional ethical guidelines of the Finnish Bar Association (Asianajajaliitto) or the CCBE, in so far as these standards are applicable to the Service and as far as is practically possible given its nature as an AI tool.

Content Moderation, Algorithmic Guardrails & No Autonomous Whistleblowing:

In alignment with our zero-retention and end-to-end encryption architecture, snowLEX does not proactively monitor your encrypted prompts. However, the Service employs automated, algorithmic systemic guardrails designed to instantly block queries that violate these Terms. The Company reserves the right to temporarily suspend for a reasonable period of time, or permanently terminate, the provision of services to recipients who frequently provide manifestly illegal content or persistently attempt to bypass safety guardrails, after issuing a prior warning. When a restriction is imposed, we will provide the affected user with a clear and specific Statement of Reasons for the decision (pursuant to DSA Art. 17).

To strictly uphold attorney-client privilege, snowLEX does not act as an autonomous enforcer of laws, a vigilante, or a whistleblower. The system will technically refuse to assist with illicit requests, but it will not autonomously report such attempts to law enforcement. Consequently, you acknowledge that you retain the absolute personal and professional legal duty under applicable national law to report serious imminent crimes or threats to life, and our privacy architecture does not exempt you from this mandatory legal obligation.

Internal Complaint Handling (DSA Art. 20):

If your account is suspended, terminated, or your access is otherwise restricted due to a moderation decision, you have the right to challenge this decision electronically and free of charge through our internal complaint-handling system at support@snowlex.fi, without prejudice to your right to seek out-of-court dispute settlement or judicial redress. We ensure that complaints are handled in a timely, diligent, and objective manner, and that decisions regarding complaints are taken under the supervision of appropriately qualified staff, not solely on the basis of automated means.

CONFIDENTIALITY, DATA SOVEREIGNTY, AND ZERO-TRAINING

Professional Secrecy, Attorney-Client Privilege & Subpoena Shield:

We recognize that legal professionals are bound by strict ethical obligations regarding client confidentiality and professional secrecy, including the guidelines set forth by the Finnish Bar Association and the CCBE. snowLEX is architected with advanced technical safeguards to ensure that your use of the Service does not compromise attorney-client privilege. Because the Service operates on a zero-knowledge architecture and is technically unable to access or retrieve past ephemeral session contents, we cannot produce conversation records in response to legal subpoenas; any such requests must be directed directly to the end-user.

Zero Data Retention (ZDR) & Zero-Training Architecture:

We strictly prioritize your data sovereignty. snowLEX operates on a "Zero Data Retention" and "Zero-Training" architecture. The Service is architected to process conversational data ephemerally in RAM and not to retain it in persistent storage as part of normal operations. Our infrastructure is architected to ensure that your input data is not stored beyond the immediate active session unless you explicitly choose to save your session within your encrypted account dashboard, nor will it ever be used to train, fine-tune, or improve our underlying foundational models or algorithms.

Third-Party Model Providers:

In accordance with our Zero-Training policy and strict Zero Data Retention (ZDR) agreements, any data transmitted through our secure gateways to third-party Large Language Model (LLM) providers is processed strictly in an inference-only, stateless capacity. Your data is not retained by these third parties and is never used for their model training.

Data Processing Agreement (DPA - GDPR Article 28) for Professional Users:

To the extent that you use the Service in a professional or commercial capacity (B2B) and input or upload personal data (including special categories of personal data) belonging to your clients or third parties, you act as the Data Controller and the Company acts as the Data Processor under the General Data Protection Regulation (GDPR). Such processing is exclusively governed by our separate Data Processing Agreement (DPA), which is incorporated into these Terms by reference.

Account Administration:

For the processing of your personal information strictly related to account registration, billing, and system administration, the Company acts as a Data Controller. The specific details, legal bases, and your rights regarding this administrative data are set out comprehensively in our Privacy Policy.

Data Residency and International Transfers:

To ensure maximum jurisdictional protection, all primary data processing and hosting operations for the Service are conducted within secure server environments located in the European Economic Area (EEA) / Finland. To the extent any operational data or system metrics must be transferred outside the EEA to provide the Service, we ensure such transfers are strictly protected under GDPR Chapter V mechanisms, utilizing the European Commission’s Standard Contractual Clauses (SCCs) or relying on applicable Adequacy Decisions.

INTELLECTUAL PROPERTY RIGHTS AND LICENSING

Service IP & License Grant:

The Company and its licensors retain all rights, title, and exclusive interest in and to the snowLEX platform, including but not limited to its Retrieval-Augmented Generation (RAG) architecture, software, source code, algorithms, UI/UX, documentation, and trademarks (collectively, "Service IP"). Subject to your compliance with these Terms, the Company grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Service solely for your internal professional or personal purposes.

Strict Prohibitions & TDM Reservation:

You shall not, and shall not permit any third party to:

• 1. copy, modify, translate, or create derivative works of the Service IP;
  2. reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying algorithms of the Service, except to the extent such restrictions are expressly prohibited by applicable mandatory law (such as for indispensable interoperability purposes under Section 25k of the Finnish Copyright Act);
  3. use the Service to develop a competing artificial intelligence model, legal tech product, or dataset; or
  4. employ automated data scraping, web crawlers, or similar data extraction methods on the Platform.

For the avoidance of doubt, this prohibition constitutes an express reservation of our rights against Text and Data Mining (TDM) pursuant to Section 13b of the Finnish Copyright Act and Article 4(3) of the EU Directive 2019/790 (DSM Directive).

User Content & Ephemeral License:

You retain all ownership rights and intellectual property rights in the textual prompts you input and the documents you upload ("User Content"). To enable the system to function, you grant the Company a strictly temporary, technical, and ephemeral license to process, structure, and transmit this User Content solely for the purpose of generating your requested outputs in that specific session. In strict accordance with our Zero-Training Architecture (Section 8), this license explicitly excludes any right for the Company to use your User Content to train, fine-tune, or improve our underlying AI models. You represent and warrant that you hold all necessary rights and consents to upload such User Content without infringing upon third-party intellectual property or privacy rights.

AI-Generated Outputs & Authorship Limits:

The Company claims no ownership over the specific outputs, summaries, or legal analyses generated by the Service in response to your prompts ("Output"), and assigns to you all its available rights, title, and interest in such Output. However, you acknowledge that under the current interpretation of the Finnish Copyright Act (Tekijänoikeuslaki 404/1961), outputs generated fully by artificial intelligence without substantial human creative input may not qualify for copyright protection. The Company makes no representation or warranty regarding the copyrightability or exclusive enforceability of the Output in any jurisdiction.

Feedback:

If you voluntarily provide the Company with any suggestions, enhancement requests, ideas, or feedback regarding the Service ("Feedback"), you grant the Company a perpetual, irrevocable, worldwide, royalty-free license to use, incorporate, and commercially exploit such Feedback without any obligation or compensation to you.

DISCLAIMERS AND LIMITATION OF LIABILITY

"As-Is" and "As-Available" Service:

To the maximum extent permitted by applicable law, the Service is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. The Company does not warrant that the Service will be uninterrupted, error-free, entirely secure, or that the AI-generated outputs will always be factually accurate or current.

"Garbage In, Garbage Out" & User Reliance:

snowLEX analyzes the factual context explicitly provided by you. To the fullest extent permitted by applicable law, the Company bears no liability for erroneous, illogical, or "hallucinated" legal analysis resulting from incomplete, inaccurate, or misleading User prompts. The User bears the sole professional and legal responsibility for verifying any AI-generated output before relying on it in any legal, administrative, or commercial capacity.

Exclusion of Indirect Damages (For Professional/B2B Users):

To the fullest extent permitted by applicable law, and specifically for users acting in a professional or commercial capacity (B2B), the Company, its affiliates, and its suppliers shall not be liable to you or any third party for any indirect, incidental, consequential, special, or punitive damages. This absolute exclusion includes, without limitation, loss of profits, loss of revenue, loss of data, business interruption, or damage to professional reputation, even if the Company has been advised of the possibility of such damages.

Liability Cap:

Subject to Section 10.6, for users acting in a professional or commercial capacity (B2B) the Company's total aggregate liability for any and all claims arising out of or related to these Terms or your use of the Service, regardless of the form of action, shall be capped to the greater of fees paid in the prior 12 months or a commercially reasonable amount.

For individual consumers (B2C), the Company's liability is limited to the fullest extent permitted by the mandatory provisions of the Finnish Consumer Protection Act.

Indemnification by the User:

You agree to indemnify, defend, and hold harmless the Company, its affiliates, and their respective officers and employees from and against any and all claims, liabilities, damages, losses, or expenses (including reasonable attorneys' fees) arising out of or related to third-party claims resulting from:

• 1. your use of the Service;
  2. your User Content; or
  3. any professional advice, representation, or decisions you provide to your clients or any third party based on the AI-generated outputs.

Mandatory Legal Exceptions:

Nothing in these Terms shall exclude or limit the Company's liability for:

• 1. death or personal injury caused by the Company's negligence;
  2. fraud, fraudulent misrepresentation, willful misconduct (tahallisuus), or gross negligence (törkeä tuottamus); or
  3. any other liability which cannot be lawfully excluded or limited under applicable Finnish and EU law.

If you are an individual consumer (B2C), these limitations of liability do not prejudice your mandatory statutory rights under the Finnish Consumer Protection Act (38/1978).

MODIFICATIONS TO THE TERMS

Dynamic Service & Right to Modify:

As an evolving AI platform, snowLEX is subject to continuous development. The Company reserves the right to unilaterally modify or update these Terms to reflect the introduction of new features, changes in our AI models, technical advancements, regulatory requirements, or modifications in operational costs.

Operational Updates and Minor Changes:

To ensure rapid innovation, changes that do not materially disadvantage you—such as the addition of new Service features, upgrades to the underlying AI architecture, UI/UX improvements, correcting typographical errors, or minor administrative updates—will take effect immediately upon being published on the platform without prior notice.

Material Changes:

In compliance with the Finnish Consumer Protection Act and Article 14 of the EU Digital Services Act (DSA), if the Company makes material changes to these Terms that specifically reduce your existing rights or significantly increase your financial obligations, we will notify you at least one (1) month in advance. This notification will be provided via the email address associated with your Account or through a prominent notice on the platform.

Right of Termination & Acceptance:

If you do not agree with the materially revised Terms (as defined in Section 11.3), you have the right to terminate your subscription and this Agreement, free of charge, before the modified Terms take effect.

For professional and corporate users (B2B), your continued access to or use of the Service following the effective date of any updated Terms shall constitute your express acceptance of the modifications.

For individual consumers (B2C), if a material change is substantially detrimental to your core statutory rights, we will request your express consent or provide you with the option to terminate the Service without penalty. However, the right to terminate and claim a refund for prepaid tokens does not apply if the Company permits you to exhaust your existing prepaid token balance under the unmodified previous Terms.

MISCELLANEOUS / GENERAL PROVISIONS

Force Majeure:

Neither the Company nor the User shall be liable for any failure or delay in the performance of their obligations under these Terms (excluding the obligation to pay applicable fees) if such failure or delay is due to causes beyond their reasonable control. Such Force Majeure events include, but are not limited to, acts of God, natural disasters, severe weather conditions, epidemics, pandemics, war, terrorism, strikes, official governmental orders, network outages, widespread cyberattacks, or the failure/disruption of third-party IT or cloud infrastructure providers.

Severability:

If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or competent authority, such invalidity, illegality, or unenforceability will not affect the remaining provisions of these Terms. The invalid provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable while preserving the Parties' original intent.

Entire Agreement:

These Terms, together with our Privacy Policy, Acceptable Use Policy (AUP), and, where applicable, the Data Processing Agreement (DPA), constitute the entire and exclusive legal agreement between you and the Company regarding the Service. These documents supersede and replace any prior or contemporaneous written or oral agreements, negotiations, or understandings between the Parties regarding the subject matter herein.

Assignment and Transfer:

You may not assign, delegate, or transfer your Account or any of your rights or obligations under these Terms without the prior written consent of the Company. The Company reserves the right to freely assign or transfer its rights and obligations under these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of assets. However, if you are an individual consumer (B2C), the Company will ensure that any such assignment does not result in a reduction of your statutory rights or guarantees under these Terms without your prior explicit consent.

No Waiver:

The failure or delay of the Company to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by a duly authorized representative of the Company.

GOVERNING LAW AND DISPUTE RESOLUTION

Governing Law:

These Terms and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of Finland, excluding its conflict of law provisions. However, if you are an individual consumer residing in another Member State of the European Economic Area (EEA), this choice of law does not deprive you of the protection afforded to you by provisions that cannot be derogated from by agreement by virtue of the mandatory laws of your country of habitual residence (pursuant to Article 6(2) of the Rome I Regulation).

Professional/B2B Users:

If you are using the Service on behalf of a business, law firm, legal entity, or otherwise in a professional capacity (B2B), you expressly agree that, without prejudice to your statutory right to access certified out-of-court dispute settlement bodies for content moderation decisions under the EU Digital Services Act (as outlined in Section 7), any dispute, controversy, or claim arising out of or relating to these Terms, the breach, termination, or validity thereof, or the use of the Service, shall be finally and exclusively settled by arbitration in accordance with the Arbitration Rules of the Finland Chamber of Commerce. The seat of arbitration shall be Helsinki, Finland. The language of the arbitration shall be English. The Parties expressly agree that the arbitration proceedings, all submissions, evidence, and the arbitral award shall be strictly confidential.

Consumer/B2C Users:

If you are an individual consumer, you may bring a legal action relating to a dispute under these Terms either in the competent courts of Finland or in the competent courts of the EEA Member State where you are habitually resident. If the Company brings legal proceedings against you, it may only do so in the competent courts of the EEA Member State in which you are resident.

Alternative Dispute Resolution (ADR) for Consumers:

Before resorting to litigation, we strongly encourage you to contact our customer support team to seek an amicable resolution. If a dispute cannot be resolved through customer service, you have the statutory right to refer the matter to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta - www.kuluttajariita.fi). Alternatively, you may consult the official list of certified consumer dispute resolution entities across the EU/EEA provided by the European Commission at https://consumer-redress.ec.europa.eu/dispute-resolution-bodies. When submitting a complaint via the ODR platform, please use the following email address as our contact point: support@snowlex.fi.